Sales Policies

Clearance

All items marked Clearance are final sale. Clearance items will have a yellow banner indicating they are Clearance and can be found in the Clearance category.

Hair Care Products

All purchases of hair care products are final sale, including but not limited to: shampoos, conditioners, treatments, home hair colour, styling and finishing products, hair accessories, ties, brushes, combs, etc.

Nail Care Products

All purchases of nail polish and nail treatments are final sale, including but not limited to nail files, removers, nail implements, and nail clippers, etc.

Skin Care & Hair Removal

All purchases of skin products and hair removal products and accessories are final sale, including but not limited to, skin/hand lotions and treatments, wax and associated products, scissors, clippers, trimmers, clipper/trimmer cutting guides, razors, brushes, etc.

Electrical Appliances

All purchases of electrical appliances are final.

IStyle Professional will honour the manufacturer’s specified warranty for most electrical items purchased from our website (please refer to Warranty Exchanges Section for additional warranty information).  All warranties for Wahl Professional, Oster Professional and Andis are handled directly with the manufacturer.

Any electrical appliance purchased from our website and received with an obvious manufacturer defect should be reported to IStyle Professional within 5 days of receipt through the “Contact Us” section at the bottom of the home page. Select Customer Service from the dropdown menu and provide your name, order number, and a detailed description of the defect/problem. IStyle Professional will send a Return to Shipper Label via email to the customer. The customer must then pack the defective item back in its original packaging, then again in another box, and affix the Return to Shipper Label outside and drop it off to your nearest Canada Post office.

We strongly recommend that customers read the product’s instruction manual before returning an item to us with a perceived defect. Our customer service team is pleased to assist you, should you have any additional questions about the product you purchased.

Please note: If the item is returned and no apparent defect can be found, and the unit is found to be functioning properly by our technical support team, and/or if the product has been altered, disassembled, or repaired in any way, or subject to misuse, abuse, negligence, or accident, it will be re-shipped back to the customer at the customer’s expense and no exchange will be honoured.

Packaging Changes

From time to time manufacturers may update packaging of products, and the design of the packaging may not be accurately reflected on the website and item may not be exactly as shown.

Backorders

In some instances, available items can be in backorder from the manufacturer. If this is the case, a IStyle Professional Customer Service Representative will contact you by email to inform you of the additional shipping delay. Please note that orders with a mix of in-stock and backordered items will be held until they ship complete.

Special Orders

Some items available for purchase on our website (ie. scissors, furniture, etc) are considered special order as they are not stocked. If one of these items is included in your order, a IStyle Professional Customer Service Representative will contact you by email to inform you of the estimated shipping timelines.

Product Authenticity Guarantee

We are proud to guarantee you the peace of mind that all of the products purchased from istyleprofessional.com are 100% authentic! All our products are brand new and come directly from our manufacturers’ authorized distribution channels.

Promotions and Promotional Codes

Promotions and promo codes will not be honoured beyond their stated expiration date and cannot be applied to previous purchases or combined with any other offer.

Promotional codes cannot be applied to Moroccanoil products due to their pricing policies.